Background Image

Terms of use for Customers

Terms of Use – Customers

1. Legal Information
TalkDD is a system that has a presence on the Internet and is registered under the Thailand Arbitration Center (THAC). TalkDD is designed and developed to handle consumer complaints for online disputes concerning the sale of goods and services and to mediate disputes over the Internet between sellers and buyers for those buyers that are subscribers to the TalkkDD service.
The Thailand Arbitration Center (THAC) is located on the 26th Floor Bhiraj Tower, 689 Sukhumvit Road, Klong Tan Nua, Vadhana, Bangkok 10110 Thailand.
  • - Telephone number : +662 018 1615
2. Using TalkDD
TalkDD is a system that assists its users with their online shopping disputes. However, we cannot guarantee that all disputes going through TalkDD will be successfully resolved. It is understood and agreed by the user that TalkDD cannot be held liability on all matters pertaining to all disputes and claims.  TalkDD is not obliged to provide result in providing assistance on claims via TalkDD Platform.
Some grounds for refusal of claims at TalkDD:
  • the claim is abusive or totally unfounded;
  • the claim does not comply with the Regulation of Thailand Arbitration Center
  • Re: Online Dispute Resolution (ODR) for E-Commerce Transactions B.E. 2558 (2015);
  • the claim has previously been or is currently being examined by another entity of alternative dispute resolution (ADR) or by civil court;
  • the examination of such claim would interfere seriously with effective functioning of the ADR entity.
3. Eligibility
Our TalkDD system is intended solely for persons aged 20 or older. Any access or use of TalkDD by anyone under 20 is expressly prohibited. By accessing or using TalkDD, you confirm that you are 18 or older. You also declare that:
  • You are aware of the prerequisites related to using the platform,
  • You have read and agree with the terms and conditions governing the use of the platform, i.e. these Terms of Use, Privacy Policy and THAC online dispute resolution rules (ODR Rules);
  • You have all the skills necessary to access and use the platform in compliance with the prescribed terms and conditions; and
  • You agree that the acceptance of these Terms of Use electronically has, between the parties, the same probative value as paper communication.
  • You agree that third parties, including but not limited to the retailer and the mediator, have the right to access TalkDD services relating to your transaction.  
To access TalkDD Platform, it is recommended to have:
  • a high speed internet connection (min 1 Mbps);
  • a computer and/or a tablet or a mobile phone; and
  • an e-mail address.
4. Enforceability
These Terms of Use are binding upon your acceptance during registration for  TalkDD. In all cases, these Terms of Use are deemed to be read and accepted by the Subscriber on the date of your first use of TalkDD.

5. Access to the Platform
Use of TalkDD is made by connection to the Internet through a compatible electronic device. Compatible electronic devices e.g. pc computer, laptop or smart phone. Using the platform requires the user to access it via Internet.

6. Technical Specifications
TalkDD makes reasonable efforts to ensure uninterrupted access to the system at all times. TalkDD will not be responsible for any and all losses or claims arising out of interruptions and inaccessibility of the TalkDD system and services. TalkDD is not liable for damages of any kind that may result from the changes and / or temporary unavailability or permanent closure of all or part of the site or the platform.

7. Disclaimer
The TalkDD website, platform and services are provided “as is”, that is without warranty of any kind, either expressed or implied.  TalkDD makes no warranty that the TalkDD website, platform or services will meet your requirements or be available on an uninterrupted, secure or error-free basis.
8. Limitation of Liability
Limitation of liability. You acknowledge and agree that to the maximum extent permitted by law, the entire risk arising out of your access and use of the TalkDD website, platform and services remains with you.  In no event will TalkDD’s aggregate liability arising out of, or in connection with, these terms or arising from the use or inability to use the TalkDD website, platform or services exceed the amounts you have paid TalkDD for your use of the TalkDD website, platform or services in the twelve (12) month period prior to the claim giving rise to the liability in question if you have made any payments to TalkDD; or, if you have not made any payments to TalkDD.
9.  Responsibility
You agree to use our TalkDD platform and any and all information that you may have access to in accordance with the public order, morality and the rights of third parties.
You agree not to disrupt the use that could be done by other users of the platform, not to access third party user accounts and not to access parts of the site where access is restricted.
TalkDD is not responsible for any malfunction of the platform in case of force majeure.
10. Intellectual Property
All intellectual property contained in TalkDD, whether related to literary and artistic property, industrial property or know-how are and remain the sole and exclusive property of TalkDD. Any reproduction and / or representation of all or part of any of these elements without the express advance written approval of TalkDD is prohibited. You are prohibited from any other act likely to infringe directly or indirectly the intellectual property rights of TalkDD.
11. Dispute Resolution
You have a right to withdraw from the dispute resolution process via TalkDD platform at any time if you are dissatisfied with the conduct or operation of the procedure. In addition, you have a right to decline the proposed solution in accordance with TalkDD ODR Rules. Using the platform does not exclude the possibility for parties to go to civil courts, and you agree and understand that the solution proposed via the TalkDD platform could be different from the decision of a court applying legal provisions.
12. Accuracy of Information
You warrant that all information provided to us during the term hereof, including but not limited to information about yourself and/or your cases is complete and accurate. You undertake to inform us immediately about any changes or updates to such information.
13. Termination and Account Cancellation
If you breach any of the substantive Terms of Use, TalkDD will have a right to suspend or terminate your account without any compensation or refund eight days after having sent you an e-mail asking you to remedy your non-compliance with the Terms of Use, or without any prior notice if your non-compliance is not curable.
TalkDD has a right to suspend or terminate your account at its sole discretion and without any prior notice to you if there is a risk of material misuse, fraudulent behavior or another unlawful activity connected with, or related to, your use of TalkDD.
You may cancel your account at any time by by clicking on “Delete account” in your Profile, after which you receive an automated verification email and if you confirm it, your TalkDD service will be immediately terminated. You can also send us an email to [email protected]
14. Authority to Settle
The Registrant must have the authority to settle, authority to negotiate and authority to propose options and solutions to their dispute.
15. Governing Law
The governing law shall be Thai Law.
16. Changes to Terms of Use
TalkDD reserves the rights to change the terms and conditions without prior notice.
17. Contacting TalkDD
If you have any questions about these Terms of Use, please contact TalkDD [email protected]\